Privacy Policy

1

Information we may collect

When you use an online casino website, we may handle information that identifies you, relates to your account or helps us operate our services. The information collected depends on how you interact with Bet365 Casino, the services you use and the choices you make. We try to collect information that is reasonably necessary for these purposes.

Account and personal details

This may include your name, date of birth, residential details, contact details, login information, account preferences and responsible gambling settings. We may also record information you provide when you contact customer support, make a request, submit feedback or otherwise communicate with us.

Verification information

To help confirm your identity, age and eligibility to use the service, we may request verification documents or related information. This can include information shown on identity documents, proof of address, information about the source of funds where appropriate and records of checks carried out to prevent fraud, misuse or unauthorised access.

Payment and transaction records

We may handle records about deposits, withdrawals, bets, gaming activity, account balances and other transactions connected with your account. Payment information may be processed through payment providers. We may receive relevant payment status or transaction details without necessarily receiving or storing complete payment card information.

Technical, device and cookie data

When you access the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, website activity and information about how pages are used. We may also use cookies and similar technologies to remember preferences, support security, maintain sessions, measure performance and understand website usage.

2

How we use information

We use information for purposes connected with providing and managing the website and casino services. These purposes may include the following:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions, complaints and requests.
• Confirming identity, age and account information.
• Carrying out security, anti-fraud, anti-money laundering and other risk checks.
• Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
• Personalising parts of the website and remembering selected settings.
• Monitoring website performance, troubleshooting technical problems and improving our services.
• Sending service messages about your account, transactions, security or important changes.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis.
• Meeting legal, regulatory, tax, accounting, responsible gambling and other compliance obligations.
• Establishing, exercising or defending legal claims and protecting the rights, safety and property of players, the website and relevant third parties.

We may combine information collected from your account, website activity, communications and transactions where this is reasonably necessary for these purposes. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.

Marketing communications

If you receive promotional messages, you can withdraw your consent or opt out using the unsubscribe option in the relevant message, through available account settings or by contacting us. Withdrawing marketing consent will not affect service messages that are necessary for account administration, security, transactions or other important operational matters.

3

Sharing, security and retention

When information may be shared

We may share relevant information with service providers that help operate the website and deliver services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics, security and professional services. They are expected to handle information only for appropriate purposes and with suitable safeguards.

Information may also be disclosed where reasonably necessary to comply with legal or official requests, meet compliance obligations, investigate suspected wrongdoing, protect users or the public, enforce applicable terms, or respond to a legal process. If the business or its assets are reorganised, transferred or combined with another business, information may be handled as part of that process, subject to applicable privacy requirements.

Security measures

We use reasonable technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission and staff or supplier procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should protect your login details and contact us promptly if you believe your account has been compromised.

Retention of information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, transaction, verification, security and compliance records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our procedures.

Information sent or stored overseas

Some suppliers or technology systems used to provide online services may be located outside Australia. Where personal information is handled overseas, we take reasonable steps to use appropriate arrangements and safeguards, while recognising that privacy protections may differ between countries.

4

Cookies and your privacy rights

Cookies

Cookies are small files or similar technologies stored on your device when you visit a website. We may use essential cookies to keep the website working, maintain account sessions and support security. Other cookies may help us remember preferences, understand website traffic, measure performance or support relevant communications. Some features may not work correctly if certain cookies are disabled.

You can manage or delete cookies through your browser settings. Your browser may allow you to block all cookies, accept them only from selected websites or receive a notice before a cookie is stored. Changing these settings may affect your experience and may prevent some account or website functions from operating as intended.

Exercising your data rights

Depending on the circumstances and applicable privacy requirements, you may have rights to ask for access to personal information we hold about you, request correction of inaccurate or incomplete information, ask for deletion of your data, or withdraw consent to marketing. You may also ask questions about how your information is handled or raise a concern about a privacy matter.

To exercise these rights, contact support@bet365casino.wtf. Please include enough information for us to understand your request and locate the relevant account or records. We may need to verify your identity before providing information or making changes, especially where the request involves account security or sensitive records. We will assess and respond to requests within the time required by applicable requirements. Some requests may be limited where information must be retained, disclosure would affect another person, or processing is necessary for security, fraud prevention, legal compliance or another permitted purpose.

Changes to this policy

We may update this Privacy Policy when our services, information practices or legal obligations change. The updated version will be made available on this website and will apply from the date stated or, where no date is stated, from publication. We encourage you to review this page occasionally so you understand how information may be handled.