Responsible Gaming

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Gamble responsibly

Responsible gaming means making informed decisions, understanding the risks and keeping gambling within safe personal and financial boundaries. There is no guaranteed way to win, and past results do not predict future outcomes. Every bet or game carries a risk of loss, so you should only use money that is available for entertainment after essential costs have been covered.

Gambling should not be used to improve your financial position, pay bills, recover losses or manage stress. If you find yourself gambling for these reasons, take a break and consider speaking with an appropriate support service. Asking for help early can make it easier to regain control.

Practical habits for safer play

• Decide how much time and money you can afford to spend before you start.
• Set a personal spending limit and avoid changing it while you are gambling.
• Keep track of your deposits, bets, wins and losses rather than relying on memory.
• Treat losses as the cost of entertainment and do not chase them with further bets.
• Take regular breaks and avoid playing when you are tired, upset, stressed or under the influence of alcohol or other substances.
• Do not borrow money, use essential household funds or sell possessions to gamble.
• Avoid gambling as a response to financial pressure, personal problems or difficult emotions.
• Keep gambling separate from work, study, family responsibilities and other important activities.

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Know the warning signs

Problem gambling can develop gradually, and some people may not recognise the signs at first. It can affect anyone, regardless of age, income or previous experience. Reviewing your gambling honestly and regularly may help you identify changes before they become more serious.

You may need to pause and seek support if gambling is taking more time or money than planned, or if you feel unable to stop when you intended to. It is also important to pay attention to changes in your mood, relationships and financial situation.

Signs that gambling may be becoming a problem

• Spending more money or time gambling than you originally planned.
• Increasing your bets to try to achieve the same excitement.
• Chasing losses or believing that a win is due after a losing period.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling frequently during work, study or personal time.
• Hiding gambling activity, deposits, losses or account information from others.
• Borrowing money, missing payments or experiencing financial difficulty because of gambling.
• Arguing with family, friends or colleagues about gambling.
• Neglecting responsibilities, sleep, health or relationships.
• Gambling to escape sadness, stress, loneliness or other difficult feelings.

If any of these signs apply to you, stop gambling and use the safer gambling controls available to you. You can also seek confidential help from an appropriately qualified support organisation in Australia. You do not need to wait until gambling has caused a crisis before asking for assistance.

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Tools to help you stay in control

Account controls can help you manage your gambling before it becomes difficult to do so. Depending on the services and controls available for your account, you may be able to set limits on deposits, wagering, losses or the time spent using the platform. Review the available options carefully and choose limits that reflect what you can genuinely afford.

A limit is most effective when it is set before gambling begins. Do not set a limit based on an expected win, and do not increase it simply because you have lost money. If a limit no longer feels safe or suitable, stop playing and consider taking a longer break or requesting account restrictions.

Taking a break or closing your account

You may choose to take a temporary break from gambling or request that access to your account be restricted or closed. If you believe you are at risk of losing control, a longer exclusion period may be more appropriate than a short break. Once a restriction or exclusion is requested, do not attempt to bypass it by opening another account or using another person’s account.

Before requesting a break, restriction or closure, review any information shown in your account about unsettled bets, balances or other account activity. Account restrictions may affect access to services, and the relevant terms and processes will apply. If you need assistance using a control, contact the available customer support channel through the website.

Protect your account

• Keep your login details private and do not allow another person to use your account.
• Use available account settings to monitor deposits, activity and spending.
• Do not create additional accounts to avoid a limit, break or exclusion.
• Consider using device, banking or website tools that can restrict access to gambling services.
• Check your account activity regularly and report anything you do not recognise through the available support process.

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Underage gambling and support

Gambling is only for people who meet the applicable legal age requirements. Bet365 Casino does not support underage gambling. Parents and guardians should take reasonable steps to prevent children and young people from accessing gambling accounts, payment methods or gambling websites.

• Keep passwords, payment details and account devices secure.
• Do not share your gambling account with anyone else.
• Use parental controls, device restrictions and internet filtering tools where appropriate.
• Explain to children that gambling is an adult activity involving a real risk of losing money.
• Contact the available support channel if you believe an underage person has accessed an account.

If gambling is affecting your finances, health, relationships or daily life, consider speaking with a trusted person and an independent gambling support service in Australia. Support may be available through counselling, financial counselling, community services and other specialised programs. In an immediate emergency or if you believe you or someone else is at risk of harm, contact the appropriate emergency service.

Responsible gaming information is general guidance and is not a substitute for professional financial, medical or mental health advice. Every player’s circumstances are different. Take time to assess your own situation, use the controls available to you and seek independent advice whenever you are concerned about your gambling.