Bet365 Casino Terms & Conditions

These terms apply to your use of the Bet365 Casino website, account services, casino games and related features. They should be read together with any notices, game rules, promotional terms, privacy information and responsible gambling information displayed on the website. If a specific game or promotion has additional terms, those terms will apply to the relevant activity as well as these general terms.

You must be legally entitled to use online gambling services in the place where you are located. You must also meet any applicable age, identity and eligibility requirements before using the services. Bet365 Casino may ask you to provide information or documents to confirm your identity, age, location, payment method or source of funds. Access may be restricted while checks are completed.

You are responsible for ensuring that the information supplied during registration and account use is accurate, complete and kept up to date. You must not create an account using another person’s identity, provide misleading information or allow another person to access your account. One person should use only the account or accounts permitted under the applicable rules.

• Keep your username, password and other account security information confidential.
• Notify Bet365 Casino promptly if you suspect unauthorised access or activity.
• Use the website only for lawful purposes and in accordance with these terms.
• Do not use automated tools, software, bots or other methods intended to interfere with the website or games.
• Do not attempt to manipulate game outcomes, payment processes, promotions or account systems.

You are responsible for activity carried out through your account until Bet365 Casino is notified of a security concern, unless applicable law provides otherwise. Bet365 Casino may suspend, restrict or close an account where it considers this necessary to protect customers, maintain security, meet legal obligations, investigate suspected misuse or enforce these terms.

You may need to complete verification before making deposits, playing games or requesting a withdrawal. Payments must be made using a method that belongs to you or that you are authorised to use. Bet365 Casino may refuse, reverse or delay a transaction where a payment cannot be verified, appears unauthorised, conflicts with legal requirements or does not meet the relevant payment provider’s rules.

You should only deposit money that you can afford to lose. Deposited funds are intended for participation in the available services and must not be used for unlawful purposes. You should check the transaction details shown on the website before confirming a payment. Your bank, card provider or payment service may apply separate fees, processing rules or exchange rates.

Game results are determined by the relevant game system and its rules. You should review the instructions, stakes, features and settlement information for a game before placing a wager. Once a game action has been confirmed, it may not be possible to cancel or amend it. If a technical problem affects a game or transaction, Bet365 Casino may review the affected activity and take reasonable corrective action.

Withdrawal requests may be subject to account checks, payment verification and any applicable legal or operational requirements. Funds may be returned through an appropriate verified payment method. Bet365 Casino may ask for further information before releasing funds. You should not attempt to withdraw funds to a payment method or account that is not yours.

If an obvious error, system fault or incorrect display affects a wager, balance, game result or transaction, Bet365 Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. Nothing in these terms is intended to exclude rights or protections that cannot lawfully be excluded under Australian law.

Promotions, rewards and offers may be subject to separate eligibility requirements and promotional terms. Those terms may specify qualifying activities, expiry conditions, wagering or play requirements, permitted games, maximum values, withdrawal conditions and other restrictions. You should read the applicable promotional terms before participating. If a promotion conflicts with these general terms, the promotion-specific terms will apply to that promotion to the extent of the conflict.

A promotion should not be used in a way that is unfair, abusive or contrary to its purpose. Bet365 Casino may withhold, cancel or review a reward where it reasonably suspects multiple accounts, collusion, automated activity, bonus abuse, fraud, a payment issue or a breach of the relevant terms. Any action will be subject to applicable law and the rights available to you.

Prohibited activity

• Fraud, money laundering, theft or use of funds connected with unlawful activity.
• Using a payment method without the permission of its owner.
• Interfering with the operation, security or availability of the website.
• Exploiting a technical fault, pricing error or unintended feature.
• Using the services on behalf of another person or allowing another person to gamble through your account.
• Attempting to avoid identity, age, location, responsible gambling or other required checks.
• Uploading or transmitting material that is unlawful, harmful, abusive or designed to disrupt the service.

Bet365 Casino may suspend or close an account when there is a suspected breach of these terms, a legal or regulatory requirement, a security concern, responsible gambling concern, payment problem or other legitimate reason. Where appropriate, you may be asked to provide information or complete verification before a decision is made. Any remaining balance will be dealt with in accordance with applicable law, the relevant circumstances and any lawful adjustment for amounts owed or transactions that must be reversed.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and avoid gambling when you are upset, under the influence of alcohol or drugs, or experiencing financial pressure. Bet365 Casino may provide tools and information to help you manage your play, such as deposit controls, time reminders, activity information, limits, breaks or account exclusion options. Availability and operation of these tools may vary, so review the responsible gambling information on the website.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support. You can request help with account restrictions or exclusion through the available account support channels. You should also consider contacting an appropriate Australian gambling support service or a qualified health professional. Bet365 Casino cannot guarantee that every restriction will immediately prevent access through every possible device, account or gambling service, so personal support and practical safeguards are important.

Personal information is handled in accordance with the applicable privacy information published by Bet365 Casino. Information may be collected and used to provide services, process payments, verify identity and age, manage security, prevent fraud, meet legal obligations, improve the website and communicate with you where permitted. You should review the privacy information for details about collection, use, disclosure, storage and your available rights.

Website content is provided for general information and may change without notice. Bet365 Casino aims to keep the services available and accurate but does not promise that the website will always be uninterrupted, error-free or compatible with every device. You are responsible for your internet connection, equipment and the security of your device. Nothing in these terms limits liability or removes a consumer guarantee where doing so would be unlawful.

These terms may be updated from time to time to reflect changes to the services, law, security practices or operational requirements. The current version will be made available on the website, and continued use after an update may constitute acceptance of the revised terms where permitted by law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. If you have a question or complaint, use the support options made available on the website and provide enough information for the matter to be reviewed.

By creating or using a Bet365 Casino account, you acknowledge that you have read these Terms & Conditions, understand the responsibilities they describe and agree to comply with them. If you do not agree, you should not use the website or its gambling services.