Betting Rules

1

General betting rules

By opening an account or placing a bet with Bet365 Casino, you confirm that you have read and accepted the rules that apply to the relevant service. These rules may differ depending on the type of bet, product, event, game or market selected. The rules displayed on the website at the time a bet is placed form an important part of the agreement between you and the operator.

You must be legally permitted to use online gambling services in your location and must meet the minimum age requirement that applies under Australian law and the relevant service rules. You are responsible for ensuring that gambling is lawful for you. Access may be restricted where online gambling is not permitted, where verification has not been completed, or where an account has been suspended, closed or placed under a gambling restriction.

Only one player may use an account, unless the operator has expressly approved another arrangement. Account details must be accurate, current and kept secure. You must not allow another person to access your account, place bets on your behalf or use your payment method without authorisation. You remain responsible for activity carried out through your account where you have failed to protect your login details.

• Bets must be placed through the approved website or other authorised channel.
• A bet is not final until it has been accepted and recorded by the operator.
• You should check the details of each bet before confirming it.
• The operator may refuse, limit, void or cancel a bet where permitted by the applicable rules.
• You must not use the service for fraudulent, unlawful or abusive activity.
• You must not interfere with the website, manipulate outcomes or exploit technical errors.

The operator may apply reasonable procedures to identify customers, confirm age, verify payment information and meet legal or regulatory obligations. You may be asked to provide documents or other information. If requested information is not supplied within the required period, account access, deposits, withdrawals or unsettled bets may be affected.

2

Placing and accepting bets

Before placing a bet, review the selected event, market, outcome, stake, odds or price, and any other conditions shown on the confirmation screen. Depending on the product, the displayed price may change before acceptance. A bet is accepted only when confirmation is provided through the website or the bet appears in your account history. A request or selection that has not been accepted is not a confirmed bet.

You are responsible for checking your account history and keeping records of confirmed bets. If the details shown in your account do not match your understanding of a bet, contact the operator through the available support channel as soon as possible. Do not assume that a failed, interrupted or delayed request has been accepted.

Errors and unusual circumstances

Technical problems, communication delays, human errors or incorrect information may occasionally affect a bet or market. Where a material error has occurred, the operator may take corrective action in line with the applicable rules. This may include correcting an obvious error, voiding a bet, settling a bet using the correct information, or suspending a market while the circumstances are reviewed.

An obvious error may include an incorrect price, duplicated market, clearly incorrect event detail or a result that has been entered incorrectly. The treatment of an error depends on the circumstances and the rules for the relevant product. You should not deliberately take advantage of an apparent mistake. If you believe an error has affected your bet, retain the relevant confirmation and raise the matter promptly.

Bet limits and account controls

Minimum and maximum stakes, market limits, transaction limits and other controls may apply. These controls can vary by product, customer, event, account status or other operational factors. Any applicable limit will generally be shown during the betting process or described in the relevant product rules. Attempting to avoid a limit by using multiple accounts or another person's account is not permitted.

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Settlement, results and cancellations

Bets are settled according to the official result or other settlement information specified in the relevant market rules. The source used for settlement may depend on the event or product. Results can be amended where an official body corrects an error, a result is overturned under the applicable rules, or further information changes the proper settlement.

If an event is postponed, abandoned, interrupted, rescheduled or otherwise affected, the relevant market rules determine whether bets remain valid, are carried forward, are settled on a particular basis or are declared void. Different markets within the same event may be treated differently. Always check the rules displayed for the specific market rather than relying on a general assumption.

A bet may be cancelled or voided where the event does not take place, the market cannot be settled fairly, the bet was accepted in error, a technical issue materially affected the transaction, or another condition in the applicable rules is met. Where a bet is void, the usual outcome is that the relevant stake is returned, subject to the specific product rules and any lawful deductions or adjustments.

Casino games and game outcomes

For casino products, outcomes are determined by the rules of the individual game and, where applicable, the operation of the approved random outcome system. The game instructions shown on the website explain the available options, winning combinations, features and settlement method. You should read those instructions before playing, as rules can vary between games.

If a game is interrupted because of a technical issue, the operator may review the relevant transaction and game records before deciding how to resolve it. A displayed balance, game message or interrupted session should not be treated as conclusive if it conflicts with the operator's verified records. Any correction will be handled under the applicable game and account rules.

1. Check the game or market rules before placing a bet.
2. Confirm the transaction has been accepted.
3. Review the result and settlement in your account history.
4. Report suspected errors or discrepancies as soon as reasonably possible.
5. Keep account access and payment information secure.

4

Payments, disputes and responsible play

Deposits and withdrawals are subject to the payment, identity and account checks that apply to your account. You should use payment methods held in your own name and provide information that is complete and accurate. A transaction may be delayed, declined, reversed or reviewed where additional checks are required or where the transaction does not meet the applicable rules.

Any return from a settled bet is calculated according to the applicable odds, stake and product rules. Promotional offers, if available, may have separate conditions. Those conditions should be read before an offer is accepted or used. Nothing on this page changes the terms of a specific promotion, product or account restriction.

Making a complaint or raising a dispute

If you believe a bet has been accepted, settled or cancelled incorrectly, review the relevant market rules and your account history first. You can then raise the matter through the customer support option available on the website. Include the bet reference, date, product and a clear explanation of the issue where those details are available. Personal payment information should only be provided through secure, approved channels.

The operator may review account records, transaction data, market information and technical logs when investigating a dispute. A decision will be based on the applicable rules and the verified information available. If you remain dissatisfied, follow the complaint or escalation process described in the website terms or other applicable customer information.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget before you play and do not gamble with money needed for living expenses, bills or other commitments. Avoid chasing losses, taking out money to gamble, or continuing when gambling is causing stress or affecting your relationships.

• Set personal spending and time limits before playing.
• Take regular breaks and avoid gambling when upset, tired or under the influence of alcohol.
• Use available deposit, spending, session or account restriction tools where appropriate.
• Ask for support if gambling is becoming difficult to control.
• Contact the operator through the available support options if you want information about self-exclusion or other restrictions.

These Betting Rules provide general information and do not replace the full terms that apply to a particular product or account. If there is a difference between this page and the specific rules displayed for a market, game or service, the applicable product rules and current account terms will generally govern. Please check the website regularly for updates before placing bets.